WhatsApp Chat Button: Until recently, most website visitors were okay with using live chat to reach a business. However, people now prefer connecting with businesses using their favourite communication methods.
In 2021, a lot of folks are choosing WhatsApp for this. It has over two billion users worldwide, and that number is going up.
Because of this, many businesses are putting a WhatsApp Chat Widgetbutton on their websites. In this article, we’ll show you how to add a WhatsApp chat widget to your website.
What are the benefits of incorporating a WhatsApp Chat Widget into your website?
Here are two big reasons why having WhatsApp Chat Widget on your website is a good idea:
1. Maintain communication with the visitor after they have departed
When visitors contact you through live chat on your website, it’s tough to keep them engaged. People are leaving faster than ever because they don’t want to wait around unless you can respond instantly all day long.
But with WhatsApp, visitors get the same quick communication without having to wait on your website. This not only improves their experience but also gives you more time to respond.
2. Add a personal touch to it
Live chat used to be a friendly and personal way to connect, but now many businesses treat it more like email. This makes the website less interesting and unique for visitors.
WhatsApp, on the other hand, is something we all use to chat with friends and family every day. When you bring your brand into that conversation, it naturally creates a more personal connection with your customer. Especially if you can respond quickly and in a friendly tone.
What is the best way to embed a WhatsApp chat widget on your website?
Offering your customers the option to reach out to you using WhatsApp as a website chat has two alternatives.
- Chatting and clicking
- QR Code
1. Click here to start a discussion – WhatsApp Chat Button
Customers can use the click-to-chat feature to initiate a WhatsApp conversation with someone or a business by simply clicking on a URL. No need to save any phone numbers on your phone for this. Just click the link to open a chat window and start typing. This works on both the smartphone app and the web version of WhatsApp.
You can use this feature to add a phrase like ‘WhatsApp us!’ or provide your phone number as a hyperlink. To create a click-to-chat link, modify this URL: https://wa.me/[WhatsAppNumber], replacing ‘WhatsAppNumber’ with the desired phone number.
While having a click-to-chat link on your contact page is great, integrating WhatsApp into your entire online customer experience can be a bit trickier. Sharing the link on every page might make things look cluttered.
2. Make use of the QR code
Customers might find it inconvenient to add a phone number to their contacts just to start a WhatsApp conversation. This isn’t a practical option, especially if you’re setting up this channel for business. Let’s consider the steps a customer has to go through:
- First, they have to find your phone number.
- Then, they need to save your number as a contact, adding your business name and phone number. If they do this for every company, their contact list will get pretty big.
- Finally, they have to open WhatsApp, find you, and start the chat. It’s a few steps, and it could be a bit of a hassle for them.
This task doesn’t take much time, but it doesn’t guarantee a smooth customer experience – and that’s the ultimate goal.
As a result, more and more companies are turning to QR codes to kickstart interactions. Now, all they need to do is generate the code and place it on their website, allowing customers to start a conversation instantly.
To make a QR code like this, begin by creating a click-to-chat link. Then, use a QR Code Generator to turn the URL into a QR code.
Curious about what customers think of QR codes? You can start a conversation with our Yugasabot WhatsApp Chat Widget account by scanning this QR code: [QR code image].
3. Multichannel widget – WhatsApp Chat Widget
We’ve talked about two options so far, but neither is a true WhatsApp Chat Widget.
The best way to have WhatsApp as a chat option on your website is to use a multichannel chat widget. This allows customers to choose their preferred way of communication right on your site.
They can go for WhatsApp or other messaging services like live chat, Twitter, Facebook Messenger, WeChat, Telegram, and SMS. The website widget supports WhatsApp Business along with various other channels.
An important plus is that it allows multiple users to access WhatsApp, something the official app doesn’t offer. Your entire team can work together on conversations using one WhatsApp account. They can use the inbox to mention each other and send messages to specific colleagues or teams.
Conclusion
In wrapping up the guide on “How to Add WhatsApp Chat Widget on Website?” we’ve explored various options for seamlessly integrating WhatsApp into your online presence.
While traditional methods like click-to-chat links and QR codes are straightforward, they may not offer the optimal customer experience.
The real game-changer lies in employing a multichannel chat widget, allowing visitors to choose their preferred communication channel right on your website. This not only includes WhatsApp but also integrates various messaging services for enhanced flexibility.
The added advantage is team collaboration, enabling multiple users to manage WhatsApp conversations efficiently. With this inclusive approach, your website becomes a hub for versatile and convenient customer interactions, ensuring a smoother and more engaging experience for everyone involved.
Also Read: Understanding the Importance of Web Accessibility in Design 2023